Refund policy

14-day right to cancel

If you are a consumer buying online, you may cancel most purchases for any reason within 14 days from the day you receive the goods. To exercise this right, email us at emeraldripplestore@gmail.com within that 14-day period, stating your name, order number and decision to cancel.

After notifying us, you must send the goods back within a further 14 days to: Emerald Ripple, 11 Drum Árd, Malin, Co. Donegal, F93 T328, Ireland.

Condition of returned goods

You may inspect goods as you would in a shop. Please return them with all supplied parts and, where reasonably possible, their original packaging. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return postage

For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods. Please use a tracked service and retain proof of postage.

If an item is faulty, damaged, not as described, or we sent the wrong item, contact us before returning it. Emerald Ripple will arrange or reimburse reasonable return costs where required by law.

Refunds

For a valid cancellation, we will refund the product price and the cost of our least expensive standard delivery option using the original payment method. We will issue the refund within 14 days after you notify us of the cancellation. We may withhold the refund until we receive the goods or you provide evidence that they have been sent back, whichever happens first.

Additional costs resulting from choosing a premium delivery option are not refundable unless required by law.

Faulty or incorrect goods

Your statutory rights regarding faulty, damaged, unsafe, misdescribed or incorrect goods are not affected by this policy. Contact us at emeraldripplestore@gmail.com with your order number and details of the problem.

Exceptions

The statutory cooling-off right may not apply to goods made to your specifications or clearly personalised, goods liable to deteriorate or expire rapidly, and sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed. Other statutory exceptions may apply. These exceptions do not limit your rights where goods are faulty or not as described.

Exchanges

Please contact us if you would like an exchange. Where appropriate, the quickest method may be to return the original item and place a new order.